hibajivip Privacy Policy

1 Introduction

hibajivip operates a safe and reliable online gaming and betting platform for users in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy describes what types of personal information we collect, why we collect it, how we use it, and how we keep your information secure.

By using the hibajivip platform, you will be considered to have given your consent to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

2 Information We Collect

hibajivip collects various types of information in order to provide its services. A detailed description of this information is given below:

2.1 Information Provided at Registration

When you create an account on hibajivip, we collect the following information:

• Full name (as per national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred currency and payment method

2.2 Information for Identity Verification

To ensure safe and responsible gaming and to prevent money laundering (as part of the KYC process), we may request the following information:

• Copy of national identity card or passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of payment method

2.3 Transaction Information

A record of every deposit and withdrawal transaction is stored in our system. This includes the transaction amount, date, method, and status. Every transaction made via bKash, Nagad, Rocket, Upay, or bank transfer is securely logged.

2.4 Technical Information

When you visit our platform, some technical information is collected automatically:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and session duration
• Data collected from cookies and similar tracking technologies

3 Purpose of Using Information

hibajivip uses collected information for the following purposes:

• To complete account registration and management
• To process financial transactions and prevent fraud
• To verify age and ensure compliance with the 21+ age rule
• To enable our 24/7 customer support team to provide assistance in Bengali
• To inform you about bonuses, promotions, and VIP offers (only with your consent)
• To ensure platform security and fair play
• To enforce responsible gaming policy
• To improve platform quality and enhance user experience
• To comply with applicable laws and regulations

4 Data Storage and Security

hibajivip has put in place the highest technical measures to protect your personal information. All information stored on our servers is protected by industry-standard SSL encryption. This means your data remains unreadable to third parties.

We maintain the following security measures:

• Use of 256-bit SSL/TLS encryption technology
• Storage of information in secure data centers
• Regular security audits and testing
• Access controls — only authorized staff can view your information
• Automated monitoring system to detect suspicious activity

To keep your account secure, use a strong password and never share your login details with anyone.

5 Sharing Information with Third Parties

hibajivip never sells your personal information or transfers it to third parties for advertising purposes. However, as part of operating the service, limited information may be shared in the following circumstances:

5.1 Payment Processors

Necessary financial information is shared with payment providers such as bKash, Nagad, Rocket, Upay, and banks to complete transactions. This information is used only for the relevant transaction.

5.2 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi may receive limited session information to operate their games. These providers also follow strict data protection policies.

5.3 Legal Obligations

Information may be disclosed if required to comply with a valid legal request from a competent authority, a court order, or applicable law.

6 Cookie Policy

The hibajivip website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and core platform functionality.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Help analyze platform usage to improve the service.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the platform to not work correctly.

7 Data Retention Period

hibajivip retains your personal information for as long as your account remains active and as needed to provide the service. Even after an account is closed, information may be retained for a specified period as required by legal obligations and for dispute resolution purposes.

Records of financial transactions are required to be retained for a period determined by applicable legal regulations.

8 Your Rights

As a user of hibajivip, you have the following rights over your own personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your data in certain circumstances.
• Right to object to processing: The right to opt out of receiving marketing messages at any time.
• Right to data portability: The right to receive your information in a convenient format.

To exercise these rights or if you have any questions, please contact us at the email listed in the contact section below.

9 Protection of Minors

hibajivip is strictly for adults aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at registration.

If we become aware that a minor has used our platform, we will immediately close that account and delete all associated information.

10 International Data Transfers

hibajivip's servers and infrastructure may be located in various regions. Even if your information is transferred outside Bangladesh, we ensure that all transfers comply with the protection standards described in this privacy policy.

11 Marketing Communications

With your consent, hibajivip may inform you about new bonus offers, promotions, tournaments, and gaming updates. Every marketing message will include an option to unsubscribe.

If you wish to opt out of marketing communications, please contact our support team via live chat or send a request to the email listed below.

12 Changes to This Policy

hibajivip reserves the right to update this privacy policy from time to time. For any significant changes, we will publish a notice on our platform and/or notify you by email.

Continuing to use the platform after changes have been made will be considered your acceptance of the new policy. We therefore recommend that you visit this page regularly.

13 Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Our privacy team will generally respond to your request within business days. For urgent matters, contacting us via live chat is recommended.